Overview
Our refund policy only applies to 1. cancellations of services before a booking or 2. subscription cancellations within three natural days of a recurrent payment. If the booking has passed, we can’t offer you a refund unless you provide proof that the service you received was not compliant with the service as advertised.
Specific LLT services and content exempt from refunds are:
- All products you receive as “free” within your subscription
- All discounted products and services
To be eligible for a refund, you must contact LLT at {email address} detailing your complaint.
To complete your refund, we require a receipt or proof of purchase.
Refunds
Once your complaint is received and considered, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace content if it is defective or not compliant with the requested details of purchase. If you need to exchange it for the same item, send us an email at {email address} specifying your reasons.
Need help?
Contact us at {email} for questions related to refunds.