{"id":131,"date":"2024-12-06T17:07:30","date_gmt":"2024-12-06T17:07:30","guid":{"rendered":"https:\/\/lukelanguagetraining.com\/help\/?page_id=131"},"modified":"2024-12-12T14:18:32","modified_gmt":"2024-12-12T14:18:32","slug":"faq-common-issues","status":"publish","type":"page","link":"https:\/\/lukelanguagetraining.com\/help\/faq-common-issues\/","title":{"rendered":"faq common issues"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Common Issues<\/h2>\n\n\n\n<p>When we detect, or you tell us, about constant annoying platform behaviour, we\u2019ll make a note of it here, and let you know if the problem continues or is resolved.&nbsp;<\/p>\n\n\n\n<p>If you have a repeated problem, please first clear your browser cache &amp; cookies for LLT, and if the problem persists, let us know in the <a href=\"https:\/\/lukelanguagetraining.com\/help\/community\/forum-common-issues\/\">Help Forum<\/a>.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Priority Key:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>1.<\/strong> <strong>monitor<\/strong> = non-identified (low frequency, not detailed in server logs)<\/li>\n\n\n\n<li><strong>2.<\/strong> <strong>queue<\/strong> = low priority (low frequency, identified but no functional effect &#8211; things like styling errors)<\/li>\n\n\n\n<li><strong>3.<\/strong> <strong>issue<\/strong> = mid priority (mid-high frequency, identified as having a functional impact)<\/li>\n\n\n\n<li><strong>4.<\/strong> <strong>severe<\/strong> = high priority, (high frequency, not identified and causing serious impact on correct functioning)<\/li>\n\n\n\n<li><strong>5.<\/strong> <strong>critical<\/strong> = immediate action (absolute frequency, identified and causing platform partial\/full failure)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<table class=\"wp-block-advgb-table advgb-table-frontend\" style=\"max-width:1202px\"><thead><tr><th>ISSUE (Priority)<\/th><th>DATE: ID \/ ACTION<\/th><th>STATUS<\/th><\/tr><\/thead><tbody><tr><td>Text overlap (2.)<\/td><td>2024-12-12 \/ 2024-12-12<\/td><td>Resolved<\/td><\/tr><tr><td>Email for booking not sending (3.)<\/td><td>2024-12-10 \/ 2024-12-10<\/td><td>Resolved<\/td><\/tr><tr><td>Flashcard code broken (4.)<\/td><td>2024-12-08 \/ 2024-12-08<\/td><td>Resolved<\/td><\/tr><tr><td>Double captcha on login (4.)<\/td><td>2024-12-03 \/ 2024-12-04<\/td><td>Resolved<\/td><\/tr><\/tbody><\/table>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Common Issues When we detect, or you tell us, about constant annoying platform behaviour, we\u2019ll make a note of it here, and let you know if the problem continues or is resolved.&nbsp; If you have a repeated problem, please first clear your browser cache &amp; cookies for LLT, and if the problem persists, let us&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[4],"tags":[32,26,7,6,11],"class_list":["post-131","page","type-page","status-publish","hentry","category-faq","tag-common-issues","tag-feedback","tag-llt-faq","tag-llt-help-centre","tag-llt-help-forum"],"coauthors":[],"author_meta":{"author_link":"https:\/\/lukelanguagetraining.com\/help\/author\/llt\/","display_name":"Luke"},"relative_dates":{"created":"Posted 1 year ago","modified":"Updated 1 year ago"},"absolute_dates":{"created":"Posted on 6 December 2024","modified":"Updated on 12 December 2024"},"absolute_dates_time":{"created":"Posted on 6 December 2024 17:07","modified":"Updated on 12 December 2024 14:18"},"featured_img_caption":"","featured_img":false,"series_order":"","_links":{"self":[{"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/pages\/131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/comments?post=131"}],"version-history":[{"count":0,"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/pages\/131\/revisions"}],"wp:attachment":[{"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/media?parent=131"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/categories?post=131"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lukelanguagetraining.com\/help\/wp-json\/wp\/v2\/tags?post=131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}