Common Issues
When we detect, or you tell us, about constant annoying platform behaviour, we’ll make a note of it here, and let you know if the problem continues or is resolved.
If you have a repeated problem, please first clear your browser cache & cookies for LLT, and if the problem persists, let us know in the Help Forum.
Priority Key:
- 1. monitor = non-identified (low frequency, not detailed in server logs)
- 2. queue = low priority (low frequency, identified but no functional effect – things like styling errors)
- 3. issue = mid priority (mid-high frequency, identified as having a functional impact)
- 4. severe = high priority, (high frequency, not identified and causing serious impact on correct functioning)
- 5. critical = immediate action (absolute frequency, identified and causing platform partial/full failure)
| ISSUE (Priority) | DATE: ID / ACTION | STATUS |
|---|---|---|
| Text overlap (2.) | 2024-12-12 / 2024-12-12 | Resolved |
| Email for booking not sending (3.) | 2024-12-10 / 2024-12-10 | Resolved |
| Flashcard code broken (4.) | 2024-12-08 / 2024-12-08 | Resolved |
| Double captcha on login (4.) | 2024-12-03 / 2024-12-04 | Resolved |