Introduction
Look at these words and decide which picture they go with:
- letter
- book a hotel
- open
- menu
- office
- serve

Reading
When you finish each question, click “NEXT”. At the end of the exercise, click “FINISH” then “VIEW ANSWERS”.
Summary
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Question 1 of 4
1. Question
1. Write the following words in the spaces in the 3 dialogues:
bank chorizo tapa contact details call me a few weeks ago Frankfurt work Johnson the chef card 6-11pm our weekly shop -
Travel Agents
Mr (Johnson) manages the hotel bookings, but he's not in the office at the moment.
Certainly. I just need your (contact details).
Good morning. I want to book a hotel for two nights in (Frankfurt), please.
Can you ask him to (call me) when he's back in the office?Mail
I think it's a letter from the (bank).
Yeah, and I imagine we have to spend $150 on (our weekly shop)?
Well can you open it now, because I have to go to (work).
Sure. Ah, look. This new (card) saves 10% on our petrol.Restaurant
I'm sorry, but we only serve those from (6-10pm).
I'd like a (chorizo tapa), please.
Well, (the chef) told me you had an all-day menu.
That's right. But unfortunately we stopped that service (a few weeks ago).
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Question 2 of 4
2. Question
2. A) Order the ‘Travel Agents’ conversation.
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Good morning. I want to book a hotel for two nights in Frankfurt, please.
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Mr Johnson manages the hotel bookings, but he's not in the office at the moment.
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Can you ask him to call me when he's back in the office?
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Certainly. I just need your contact details.
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Question 3 of 4
3. Question
2. B) Order the ‘Mail’ conversation.
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I think it's a letter from the bank.
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Well can you open it now, because I have to go to work.
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Sure. Ah, look. This new card saves 10% on our petrol.
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Yeah, and I imagine we have to spend $150 on our weekly shop?
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Question 4 of 4
4. Question
2. C) Order the ‘Restaurant’ conversation.
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I'd like a chorizo tapa, please.
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I'm sorry, but we only serve those from 6-10pm.
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Well, the chef told me you had an all-day menu.
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That's right. But unfortunately we stopped that service a few weeks ago.
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Language Focus: Subject / Object Questions
3. Look at the following sentences from the first dialogue:
A) “Good morning. I want to book a hotel for two nights in Frankfurt, please.”
B) “Mr Johnson manages the hotel bookings, but he’s not in the office at the moment.”
Which word in bold refers to the subject (the person or thing that does the action)?And which word in bold is part of an object phrase?
- Answer
B) 'Mr Johnson' is the subject. A) 'Frankfurt' is part of an object phrase.
- A) 1. Where you want to book a hotel for two nights?
- A) 2. Where do you want to book a hotel for two nights?
- Answer
A) 2. Where do you want to book a hotel room for two nights?
- B) 1. Who manages the hotel bookings?
- B) 2. Who does manage the hotel bookings?
- Answer
B) 1. Who manages the hotel bookings?